Access your community's
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social service contacts for Downtown New West businesses
Three Crisis Pilot Project
response to complex social issues, like homelessness, mental health, and substance-related harms.
Website: https://www.newwestcity.ca/crises-response-project
One Number to Call for Community Support Line: 604-527-4502 | available 24/7
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The Community Support Line is a phone number that will connect you with a call-taker who can direct your call to the different components of the Crisis Response Pilot Project, including the Community Liaison Officers (CLOs), and the Crisis Response Outreach.
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To report tents or structures around a public space, a person and/or their belongings impacting pedestrian traffic or spaces, drug paraphernalia, remnants of encampment, and biohazards/human waste.
Days and hours of operation: Monday to Sunday, from 8:30 am–4:30 pm
Call: 604-527-4502
Email: crisesresponse@newwestcity.ca -
Connect people who are experiencing homelessness, mental health and substance use to support services, including food, shelter, and obtaining identification.
Call: 604-527-4502
Days and hours of operation: Monday to Friday (excluding holidays), from 8:30 am–4:30 pm -
This biohazard waste pick-up program is available to eligible businesses in the downtown area and involves a third-party specialized contractor operating on a weekly route during specific times of day. Please note that contacting the third-party team does not guarantee same-day waste removal.
Call: 604-526-4691 | Telephone line is monitored: Monday to Friday, from 7:30 am—4:30 pm
Email:engops@newwestcity.ca
Eligible businesses must complete a waiver: CLICK HERE
If you are unsure if your business qualifies for this service, please email: crisesresponse@newwestcity.ca
Purpose Society
(40 Begbie St)
Housing support, outreach, and a supervised consumption site.
Call: 604-526-2522 | Front desk: Mon–Fri, 8:30 am—5 pm
* Leave a voicemail if unanswered.
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50 beds, hot soup, and crisis support.
Call: 604-526-2522
Shelter hours: Monday to Sunday, 24 hours* Leave a voicemail if unanswered.
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For people who use drugs, sex workers, and street-engaged populations. Harm reduction, naloxone kits, snacks, hygiene, more.
Operated: Monday to Sunday (day & night)
Call or Text: 604-351-1885
Telephone line monitored: Monday to Sunday, from 5 pm—12 am
* Leave a voicemail if unanswered.
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Delivery service (upon eligibility) of harm reduction supplies. To determine eligibility, please visit: www.harmreductionsupplies.org
Delivery: Mondays and Thursdays, from 11 am—5 pm
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A mobile, community-led response team, alternative to police intervention, providing to people 13+ support on mental health-related emergencies, thoughts of self-harm, substance use, and other well-being distress challenges.
Days and hours available: Monday to Sunday, from 7 am—11:30 pmCall or Text: 778-727-3909
Types of services provided:Safety planning
Acute crisis management
Advocacy and systems access support
48-hour post-criss intervention follow-up
More
Lookout society
Head office: 544 Columbia St
(no services provided on site)
Housing & shelter, and a range of support services to adults with low or no income.
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This emergency shelter has a capacity of 16 beds.
Call: 604-529-9126(ext 0 or 101)
Days and hours of operation: Monday to Sunday, 24 hours -
To assist homeless individuals living in the parks and alleys to become housed and receive support services that provide stability.
Operated: Monday to Sunday (day & night)
Call or Text: 604-529-9126 (ext 105 or 106)
Call: 604-255-0340 | Email: info@lookoutsociety.ca
New Westminster Police (555 Columbia st)
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Call: 604-525-5411
Front counter hours: Monday to Friday, from 8 am—4 pm
For more information, please visit: https://www.nwpolice.org/ -
For police, fire, and medical emergencies, please call: 9-1-1
See click fix
(app)
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Download the app or visit: https://seeclickfix.com/
Business resources’ One-Pager
Do you want to access the main outreach services offered in our community in a single document to have with you on the go, or to print it for your store/office?
For a print-friendly version (less ink, same information):
Need a place to work or hold a quick meeting, and haven't had time to book a space?
Don't worry, the Anvil Centre has some first-come, first-served spaces available throughout the building.
Location: 777 Columbia St
The Anvil Centre is open: Monday to Thursday, from 9 am—8 pm | Friday to Sunday, from 9 am—5 pm
*The building has paid parking available for visitors.
Located on the ground floor, third floor, and fourth floor, you'll find a few corners with comfortable tables, armchairs, and bistro chairs next to power outlets and power bars for you to charge your electronic devices and get things done.
Each floor is equipped with air-conditioning, restrooms, water fountains, and access via elevator and stairs for your convenience. The high ceiling and wide windows with views of the neighbourhood are a plus!
Explore this free space today at the heart of Downtown New West:
